​​​​​​​​​​​Full Agenda|Notice to FTCA Deemed Health Centers

Agenda and Supporting Documents

All Times Eastern

11:00 – 11:10 a.m. Welcome and Introductions

11:10 – 11:20 a.m. Introduction to Clinical Event Case Study

• View Recording
• Clinical Event Case Study
• Handouts

11:20 a.m. – 12:15 p.m. Using the EHR for Care Management and Tracking   

• Jean Harpel, MSN, RN, GCNS-BC, CPASRM; Lorraine Possanza, DPM, JD, MBE, patient safety, risk, and quality analyst, ECRI Institute
• View Recording
• Speaker bio 
• Handouts

Session Resources

• Get Safe: Steps for Tracking and Following Up on Test Results
• Get Safe: Track Patient Hospitalizations and Emergency Department Visits
• Get Safe: Tracking Critical Test Results: Effective Communication Is Essential​
  
• Get Safe: Using EHRs to Coordinate Care for the Complex Patient
• Hospital Admission and Emergency Visit Log
• Sample Letter to Patient about Test Results
• Sample Policy Guide: Tracking Hospital and Emergency Room Visits
• Test Tracking and Follow-Up Toolkit
• Test Tracking ​Log for Physician Practices
• Virtual Conference Presentation: How to Use EHRs for Tracking: Lessons Learned
• Webinar: Electronic Health Records: Emerging Risks
• Webinar: Getting on the Right Track: Tracking Test Results, No-Show Appointments, and Hospital Visits

12:15 – 12:30 p.m. Break

12:30 – 1:30 p.m. Administrative Risk Management: How Patient Feedback Improves Quality

• Christine Callahan, RN, MBA, senior risk management analyst and clinical advisor; Patricia Stahura, RN, MSN, senior patient safety analyst and consultant, ECRI Institute
• View Recording
• Speaker bios 

• Handouts

Session Resources:

• Communication and Disclosure Training Program
• Communication and Patient Safety
• Event Report​ Interview Process
  
• Event Reporting Toolkit 
• Get Safe: Claims, Grievances, and Complaints: Opportunities for Improvement
• Get Safe: Improving Provider-Patient Communication

1:30 - 1:45 p.m. Break

1:45 - 2:45 p.m. Credentialing and Privileging, Clinical Competence, and Peer Review   

• Jennifer Comerford, MJ, OTR/L, CHC, risk management analyst, ECRI Institute
• View Recording
• Speaker bio
• Handouts

Session Resources

• Credentialing and Privileging
• Credentialing Toolkit
• Get Safe: Assessing Clinical Competence
• Get Safe: Credentialing and Privileging Non-Physician Providers and Staff
• Get Safe: Employing Data-Driven Quality Improvement Measures
• Get Safe: Establish an Effective Internal Credentialing System
• Get Safe: Peer Review Improves Patient Safety and Quality of Care
• Peer Review Ackno​wledge​ment Form
• Peer Review Checklist
• Peer Review/Chart Review Form
  
• Provider Peer Review Tool
• Sample Peer Review Tracking Mechanism
• Quality Improvement/Quality Assurance Toolkit
• Webinar: Data-Driven Quality Improvement
• Webinar: Developing and Maintaining an Effective Credentialing and Privileging Program
• Webinar: Peer Review: An Opportunity for Improving Patient Outcomes and Quality of Care
• Webinar: Privileging: Real World Applications and Challenges

2:45 - 3:00 p.m. Break

3:00 - 4:00 p.m. Care Coordination: Bringing It All Together  

• Mary Beth Mitchell, MSN, RN, CPHQ, CCM, SSBB, patient safety analyst/consultant, ECRI Institute
• View Recording
• Speaker bio
• Handouts

Session Resources:

• Communication and Disclosure Training Program
• Communication and Patient Safety
• Event Report Inte​rview Process​
  
• Patient Barrier Analysis 
• Event Reporting Toolkit 
• Get Safe: Claims, Grievances, and Complaints: Opportunities for Improvement
• Get Safe: Improving Provider-Patient Communication
• HRSA Policy Information Notice 2011-01: Federal Tort Claims Act (FTCA) Health Center Policy Manual
• HRSA Policy Information Notice 2011-01: Free Clinics Federal Tort Claims Act (FTCA) Program Policy Guide