Could Video Taping Interactions Improve Communication between Nurses and Doctors?

August 8, 2018 | Strategic Insights for Health System


​Use of video reflexive ethnography could improve communication between nurses and physicians, according to a July 14, 2018, study in BMJ Quality and Safety. This process involves videotaping provider interactions and then providing the opportunity for reflection by having the providers review the tape both independently and jointly. "By watching the video together, participants become aware of their own habits and develop an awareness of others'. It is in this joint awareness that participants develop the reflexivity needed for behaviour change," the authors said. Reflexivity is a process that draws on the wisdom of the group as people monitor and adjust their own clinical practices for better patient safety. The small pilot study revealed that implementation of this video program was feasible, the authors said.

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