Making a Difference

February 1, 2013 | Healthcare Risk, Quality, & Safety Guidance

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When she switched from hands-on clinical care to risk management and quality improvement nearly five years ago, Janet Mirza, M.S.N, RN, CPHRM, ! [](/components/HRC/PublishingImages/Mirza. JPG)director of quality and risk management, Methodist Specialty and Transplant Hospital (San Antonio, Texas), saw event reporting from an entirely new perspective.

As a nurse, “I knew I had to do event reporting, but as a risk manager, I realized how important it is so we can look at the processes that cause events,” says Mirza. Today, as a risk manager educating staff about the importance of event reporting, she draws upon her experience as a nurse to let staff members know that she’s been in their shoes. “I tell them that I understand that reporting is difficult, and it takes time.” But she also shares what she’s learned as a risk manager and tells staff that reporting events “is the right thing to do for the patient; this is how we improve.” Further, she emphasizes to staff that “there’s no retribution...

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