Benefits and Risks of Telehealth

February 3, 2022 | Health System Risk Management

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​​​​​When considering telehealth programs for patient care, risk managers will need to consider the benefits and risks of such a program. They may ask the following questions:

This guidance article explores the benefits and risks of telehealth. More information on strategies facilities can use to implement these services can be found in Telehealth.

One of the obvious benefits of telehealth is the ability to bring patients who need care together with primary care providers or specialists who may be located a great distance away from the patient's home or from the healthcare setting where the patient is treated. Although increased access can be beneficial for all patients, it is especially beneficial for patients in rural areas: nearly 20% of Americans live in rural areas, (1) and these individuals often encounter barriers that limit their ability to obtain timely and quality healthcare. Certain barriers common in these areas, such as lack of access to healthcare providers, lack of means to reach providers, and concerns...

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