Evaluation: TigerConnect TigerFlow Care Coordination Application
February 12, 2020 | Evaluations & Guidance
Preview
- TigerFlow is an application that can operate on Android or iOS devices, a web portal for use on many other devices, and a desktop native application. It is primarily used by clinical staff to receive clinical alerts and communicate with each other. Main purposes of the system are to:
- Enable secure texting. Users can embed images within text messages.
- Initiate voice conversations. TigerFlow provides video messaging as well as voice.
- Provide ancillary alarm notifications from the point of care. Translation software between the physiologic monitoring system and TigerFlow may be required.
- Staff assignment scheduling is available with Dynamic Calendar, an extension of TigerConnect's Automated Personnel Management software, or via an interface to an external system.
- TigerFlow major device components and software features
- TigerFlow is a hosted service accessible through any Internet connection. It has a 99.99% uptime guarantee. The server hardware is not owned by the healthcare facility.
- TigerFlow includes:
- TigerInsights Analytics—a web-based interface to analytics and reporting software to provide reporting to track and improve staff response to messages
- Interfaces to external systems to obtain the following data:
- Demographic data via HL7 admit/discharge/transfer (ADT)
- Bedside alarms from physiologic monitoring systems
- Alerts from nurse call systems
- Some configurations may require a separate vendor to provide an interface engine to translate protocols. TigerConnect has provided a list of vendors it has partnered with to provide a direct interface; see items 3.a. through 3.x. , below.
- The ability to match phone addresses to staff assigned to a particular role using proprietary software or data imported from other information systems like staff assignment systems
- A client application is installed on mobile devices to provide a consistent user interface.
- Note that as an alternative to TigerFlow, TigerConnect also offers a simpler package, TigerEssentials, which can also match phone addresses to staff assigned to a particular role but does not include TigerInsights Analytics or interfaces to external systems.
- TigerConnect claims operation with the following vendors:
- Private branch exchange (PBX) for telephony: Avaya, Cisco
- Nurse call systems: None claimed
- Ancillary alarm notification: Connexall
- Medical device data integration: Bernoulli, Connexall
- Communications devices: Android, iOS
- Cell providers: All providers
- Electronic medical record (EMR), orders: Allscripts, Cerner, Epic, GE, Meditech, McKesson, and NextGen EMRs; Cloverleaf and Rhapsody interface engines
- Patient flow: None claimed
- Hospitality: None claimed
- Paging systems: Amtelco, Everbridge, PageGate, Spok, Startel
- Overhead paging: None claimed
- Display signs: None claimed
- Real-time locating systems (RTLS): None claimed
- Physiologic monitoring systems: Zoll
- Assignment/scheduling applications: Adjuvant, Amion, Lightning Bolt, Open Tempo, QGenda, Spok
- E-mail: Supports SMTP over TLS
- Network management: Supports SMTP, WCTP, or REST API alerts from network monitoring systems
- Building automation: Supports SMTP, WCTP, or REST API alerts from building automation systems
- Fire alarm: Supports SMTP, WCTP, or REST API alerts from fire alarm systems
- Security/access control: Supports SMTP, WCTP, or REST API alerts from security/access control systems
- Call center/emergency management: Amtelco, Everbridge, and Spok; SMTP or WCTP protocols
- Lab/radiology: None claimed
- Patient engagement: None claimed
- Fall...