Evaluation: Connexall MobileConnex Care Coordination Application

February 12, 2020 | Evaluations & Guidance


  • Connexall MobileConnex is an application that can operate on Android or iOS devices. In addition, a web portal is available for use on many other devices, notably a desktop computer. The system is primarily used by clinical staff to receive clinical alerts and communicate with each other. Main purposes of the system are to:
    • Enable secure texting
    • Initiate voice conversations
    • Provide ancillary alarm notifications from the point of care
  • MobileConnex is one possible endpoint for outputs from the Connexall Enterprise platform. Connexall Enterprise consists of an interface engine that integrates with many inputs and preconfigures workflow and alarm messages according to a programmable rules-based platform. Other outputs and endpoints besides MobileConnex can be alarm consoles, digital signage, e-mail, LED banners, pagers, etc. Examples outside the scope of this Evaluation include:
    • Generation of tasks and alarms based on multiple inputs
    • Management of various role-assignment systems so one can act as a "source of truth"
    • Real-time location system (RTLS)-enhanced staff assignments (e.g., rules for "Do not notify while co-located," when a nurse is close enough to hear an alarming device)
    • Management of messages from building operations to alert mobile maintenance staff of device warnings
    • Features to predict and detect alarm fatigue
    • Coordination of environmental services (EVS) staff with room assignment to conduct room turnover
    • Enterprise-wide alerting such as during a fire or inclement weather
  • Connexall MobileConnex major components and software features
    • Servers: A two-node active/passive cluster with real-time synchronization and automatic failover. This setup ensures continuity in that a standby server with current data will assume the role of primary server should the primary fail.
    • Enterprise Integration Engine with interface capabilities to obtain and manage data from sources including admit/discharge/transfer (ADT) systems, physiologic monitoring systems, and nurse call systems. Components of the Enterprise Integration Engine include:
      • Input data drivers
      • A rules-based engine to process and route messages
      • Output drivers
      • Logs of messages sent and user responses
      • Software to conduct data analytics and scheduled reports
    • A client application on mobile...

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