Improving Healthcare Worker Well-Being

February 5, 2024 | Ambulatory Care Risk Management


​​Working in healthcare is an inherently stressful occupation. Across care settings, medical disciplines, and roles, healthcare workers (HCWs) are at increased risk of experiencing occupational burnout and workplace violence that affect their physical, emotional, and psychosocial well-being. Research has consistently shown a relationship between burnout, workplace violence, and poor well-being, and has noted general increases in the prevalence rates of all three that coincide wit​h significant changes in societal circumstances. The following factors have contributed to an epidemic of HCW burnout:

In an attempt to alleviate HCW burnout and improve staffing levels, the US Surgeon General issued an advisory calling for a dramatic shift in our public health infrastructure. It recommends an overall commitment to improving organizational culture so that it is more responsive to worker voices and needs. Recommended strategies include ensuring nonpunitive access to mental health services, providing living wages and benefits, protecting against workplace violence, improving emergency preparedness, reducing administrative burdens, addressing social determinants of health and health inequities, diversifying the workforce, and prioritizing social connection and community—the cornerstone of safe, equitable, person-centered healthcare. Although these efforts are ideal, healthcare organizations have struggled to meet these goals while simultaneously navigating unprecedented care delivery challenges, and some organizations may not have the resources available to implement such programs. However, the strategies presented are scalable and should be considered and adapted within the context of the organization's ability to implement well-being projects.

ECRI's Supporting Resilience in Healthcare Workers offers strategies to facilitate basic culture shifts that protect and guard the healthcare workforce—strategies that all organizations can implement. To supplement that guidance, this article focuses on wellness resources—how to assess, measure,...

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