Ask ECRI: Patient Requests To "Correct" Their Medical Records

November 22, 2017 | Ambulatory Care Risk, Quality, & Safety Guidance

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​A risk manager recently asked for guidance on responding to patient requests to change entries in the patient's medical record, especially when those entries are factually correct. For example, a patient may ask to remove a sensitive diagnosis (e.g., a sexually transmitted disease) from the record out of concern that it would be seen by someone other than the appropriate providers.

In our response, we note that the Health Insurance Portability and Accountability Act (HIPAA) privacy rule (and perhaps state laws and regulations) provide patients with the right to request an “amendment" to their recorded health information. In most cases, the patient has the right to request access...

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