Ask ECRI: What to Do When Patients Want to Communicate Via Email

June 5, 2019 | Ambulatory Care Risk Management


​A member recently asked for guidance regarding handling patient emails. The member specifically asked:

In our response, ECRI Institute answered the above questions with regulatory guidance issued by the U.S. Department of Health and Human Services (HHS) under the Health Insurance Portability and Accountability Act (HIPAA), as well as standard patient safety best practices.


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