Negative, Sometimes Violent Messages from Patients Show Opportunity for Improvement to EHR, Patient Experience

December 20, 2022 | Strategic Insights for Ambulatory Care


​What's the news. Although there were no significant associations between electronic health record (EHR) inbox message characteristics and physician burnout, the presence of expletives and violent words represents an opportunity to improve EHR portal design and patient experience, according to a November 30, 2022, study in JAMA Network Open.

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