Researchers Examine Gaps in Patient Safety Perceptions among Management, Frontline Staff

November 25, 2015 | Strategic Insights for Ambulatory Care


​A study of safety culture in ambulatory care organizations found that managers were more positive than frontline staff about communication openness, staff training in patient safety, and other measures of safety culture. The study, published online October 14, 2015, in BMJ Quality & Safety, examined survey responses from 828 medical offices including 15,523 providers and staff. Studies have frequently found that management has more positive perceptions of safety than frontline workers, observe the authors.

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