Physician Never Received Message from Receptionist, Patient Death Leads to $3.5M Award

August 21, 2015 | Strategic Insights for Ambulatory Care


​A jury in Georgia has awarded $3.5 million in a lawsuit alleging that a medical office receptionist failed to communicate a message to a patient's physician that could have prevented the patient's death, states an August 6, 2015, article in the Daily Report(Georgia). The 39-year-old patient underwent surgery intended to mitigate neck pain and was discharged the following day. The patient returned home coughing, and when he awoke the next morning, he was still coughing and had a fever. His wife called the surgeon's office and left a message with a medical assistant.

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