Face-To-Face Communication: Latent Benefit of a Malware Event

September 28, 2016 | Strategic Insights for Health System


​In order to assist in a system-wide response, "people pulled their heads out of their devices" during MedStar Health's malware event in March 2016, stated Melanie Osley, RN, MBA, CPHRM, CPHQ, ARM, DFASHRM, director of risk management for MedStar Washington Hospital Center. Osley reflected on the organization's response to the event—which resulted in 36 hours without use of clinical information systems and up to four days of "down time" for some other systems—at the American Society for Healthcare Risk Management's annual conference in Orlando, Florida, on September 26, 2016. Osley stated that a return to direct human communication when the organization's electronic record systems were unavailable was the "most interesting part" of the event.

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