Communication Issues or Safety Concerns: Which Sees More Complaints from Cancer Care Patients?

September 27, 2017 | Strategic Insights for Health System


Cancer care patients and their family members prioritize quality communication and relationships with providers over safety concerns, according to a study in the October 2017 issue of the Joint Commission Journal on Quality and Patient Safety. The authors conducted a content analysis of outpatient complaints made to a large cancer institute in Boston during 2013 and 2014.

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