Provider Burnout Solutions Require Intervention by Healthcare Organizations
September 19, 2018 | Strategic Insights for Health System
Healthcare risk managers and patient safety professionals need to ensure that their organizations provide wellness programs and support for providers at risk of burnout, said Melanie Osley, RN, MBA, principal at MELO Patient Safety & Risk Resources, LLC, at the fall conference of the Pennsylvania Association for Health Care Risk Management in Hershey (September 14, 2018). "It's about everyday stress affecting not just doctors but nurses," she said. "You need to identify those with concerns so they can get the help they need." Osley recounted the story of a family member who experienced burnout with medicine and, ultimately, retired to start a new business outside of healthcare and is happier with his life. The family member's dissatisfaction with medicine started as he faced increasing pressure in his practice to see more patients every hour. Staff would knock on the exam room door after doctors in the practice had spent 10 minutes with a patient and remind them that it was time to see the next patient.