Innovative Intervention Reduces Length of Stay through Facilitation of “Patient Navigators”

August 26, 2015 | Strategic Insights for Health System


The use of "patient navigators" to enhance communication during transitional care was associated with a reduction in length of stay without an increase in 30-day readmissions, concludes a study published online August 10, 2015, in the Journal of Hospital Medicine. The study evaluated an intervention implemented by a Canadian acute care academic health center designed to enhance the navigation of patients through the complexity of hospital admissions and transitions. The intervention involved the use of patient navigators—dedicated patient care facilitators without clinical responsibilities who were integrated as full members of the patient care team to enhance communication between patients and providers.

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