AHRQ’s New Database Lets Hospitals Know Where Staffers Think They Can Improve, and Who Is Thinking It
April 13, 2016 | Strategic Insights for Health System
More than half of respondents in the Agency for Healthcare Research and Quality's (AHRQ) recently released Hospital Survey on Patient Safety Culture: 2016 Comparative Database Report said their organizations could do a better job with non-punitive responses to error, as well as with handoffs and transitions. AHRQ's survey of 447,584 staffers at 680 hospitals found that only 45% of respondents gave their hospital a positive response to the "nonpunitive response to error" category, defined as "Staff feel that their mistakes and event reports are not held against them and that mistakes are not kept in their personnel file." The next most negative response came in response to handoffs and transitions ("Important patient care information is transferred across hospital units and during shift changes"), which received 48% positive responses. The category regarding teamwork within a unit received the most positive responses (82%), followed by "Supervisor/Manager Expectations and Actions Promoting Patient Safety," which received 78% positive responses.