Who Knows Best?

When researching obstetrics safety programs for this issue of the Risk Management Reporter, I came across an August 4, 2011, New York Times blog post by Pauline Chen, M.D., about healthcare quality improvement programs. One sentence, attributed to a physician commenting on initiatives that had been incentivized by insurers or mandated by government agencies or accrediting bodies, stuck out:

How can some insurance bureaucrat or policy wonk who's not in the clinical...