When the “Bottom Line” Isn’t

It wasn't the cost, one interviewee told me about her organization's decision to switch accreditation programs. Instead, it was the way the proposed accreditation program would help her organization improve the quality of care.

Accreditation, as we discuss in this month's lead article, is a significant decision and an even more significant undertaking. It requires all hands to be on deck—both during the facility's survey and after—to...