Essentials: Litigation and Claims Management

October 13, 2020 | Healthcare Risk, Quality, & Safety Guidance

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An unusual event or serious patient injury—including delayed diagnosis, medication error, or unanticipated death—should alert the risk manager to the potential for a liability claim or legal action. Even before an event occurs, the organization should have effective systems in place to manage potential claims, complaints, and litigation.

Use these action recommendations and ECRI resources to plan and support your...

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