Essentials: Litigation and Claims Management

February 19, 2020 | Healthcare Risk, Quality, & Safety Guidance

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An unusual event or serious patient injury—including delayed diagnosis, medication error, or unanticipated death—should alert the risk manager to the potential for a liability claim or legal action. Even before an event occurs, the organization should have effective systems in place to manage potential claims, complaints, and litigation.

Use these action recommendations and Healthcare Risk Control resources to plan and support your efforts to develop and evaluate patient safety, quality, and risk management activities.

**Action Recommendation: Keep current regarding state tort law developments in the jurisdictions in which the organization operates. ...

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