Ask HRC: Recording of Interactions with Healthcare Staff

November 25, 2019 | Healthcare Risk, Quality, & Safety Guidance

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A Healthcare Risk Control (HRC) member recently asked for guidance on managing patients who audio- or video-record staff interactions without staff consent.

The proliferation of smartphones and other technology has made it extremely easy for a patient, visitor, or caregiver to covertly or openly record interactions with healthcare staff—and, unfortunately, there really isn't much providers can do to stop these recordings. If someone is determined to record something and they have access to...

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