Ask HRC: Average Waiting Time in Physician Offices

November 20, 2006 | Healthcare Risk, Quality, & Safety Guidance


An HRC System member recently asked about data on average waiting times in physician offices and whether the average time varies by specialty.

Time spent waiting is a source of dissatisfaction frequently mentioned by patients. This includes the amount of time spent waiting in examination rooms for physicians. Chronically long waiting times are a signal to the patient that the physician places a low value on the patient's time. If this is coupled with a hurried or interrupted visit, a...

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