Ask HRC: Average Waiting Time in Physician Offices

November 20, 2006 | Health System Risk Management


An HRC System member recently asked about data on average waiting times in physician offices and whether the average time varies by specialty.

Time spent waiting is a source of dissatisfaction frequently mentioned by patients. This includes the amount of time spent waiting in examination rooms for physicians. Chronically long waiting times are a signal to the patient that the physician places a low value on the patient's time. If this is coupled with a hurried or interrupted visit, a...

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