Ask ECRI: Patient Violence: Zero Tolerance and Patients with Underlying Conditions

May 14, 2021 | Health System Risk Management


​A member recently asked how to address the issue of patients who have underlying health conditions that may contribute to violence when the organization has a zero-tolerance policy.

Several organizations advocate for a zero-tolerance approach to workplace violence. For example, in an overview on workplace violence, the Occupational Safety and Health Administration (OSHA) states that a zero-tolerance policy toward workplace violence is "one of the best protections employers can offer their workers." A zero-tolerance policy, OSHA says, "should cover all workers, patients, clients, visitors, contractors, and anyone else who may come in contact with company personnel." OSHA's [Hospital eTool on Workplace...

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