Ask ECRI: Utilizing Rideshare Services for Patient Discharge

A member recently asked about using rideshare services for patient discharge. In our response we provide information from previous studies and resources regarding the use of rideshare-based nonemergency medical transportation (RB-NEMT).

Since the mid-2010s, RB-NEMT has been gaining traction as a more cost-effective and on-demand option enabling better patient access to NEMT. Coinciding with the rise of ridesharing services for general transport, major ridesharing companies—such as Uber and Lyft—began partnering with health systems, facilities, and medical offices to allow both providers and patients to schedule and request NEMT services. In addition, NEMT is also a Medicaid benefit that...