Fast Facts: Supplier Support of Discontinued Products
June 25, 2014 | Evaluations & Guidance
We're not aware of any specific law or regulation that requires a medical device supplier to support its discontinued products for a prescribed period of time. However, good customer service generally dictates a reasonable length of support after a product is discontinued.
It's been our experience that many medical suppliers will offer five-to seven-year time frames for support of discontinued products, depending on the type of equipment. Because the life expectancy of many medical devices also falls within the...