Fast Facts: Supplier Support of Discontinued Products

June 25, 2014 | Evaluations & Guidance


We're not aware of any specific law or regulation that requires a medical device supplier to support its discontinued products for a prescribed period of time. However, good customer service generally dictates a reasonable length of support after a product is discontinued.

It's been our experience that many medical suppliers will offer five-to seven-year time frames for support of discontinued products, depending on the type of equipment. Because the life expectancy of many medical devices also falls within the...

Access Full Content

Contact us today at 610.825.6000.