Evaluation: The Joint Commission Center for Transforming Healthcare Hand Hygiene Mobile Observations App and Hand Hygiene Targeted Solutions Tool Web Portal

March 28, 2019 | Evaluations & Guidance

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Here's how the Joint Commission (TJC) Center for Transforming Healthcare's Hand Hygiene Mobile Observations app and Hand Hygiene Targeted Solutions Tool (TST) web portal compare with the other products we've evaluated.

Click the product names below to view our complete findings. Products are listed alphabetically by supplier. ​ ​ ​ ​ ​ ​ ​ ​ ​

* The app and web portal are available only to Joint Commission-accredited organizations. ​ ​ ​ ​ ​ ​ ​ ​ ​ ​

Hand Hygiene Mobile Observations is a good choice for a hand hygiene observation app with a web portal. It is advantageous that the web portal, the Hand Hygiene TST, recommends targeted solutions to address the observed barriers to hand hygiene (e.g., dispenser broken, improper use of gloves) in specific locations. However, the Hand Hygiene Mobile Observations app has only two options for hand hygiene event types: Yes and No. This does not allow users to differentiate between soap-and-water and alcohol sanitizer hand hygiene events—a capability that is required in order to track compliance with Clostridium difficile (C. diff) isolation protocols. The app and web portal met our criteria for safety, workflow, interoperability, cybersecurity, maintenance, and user experience. The app and web portal are available only to TJC-accredited organizations.

The Hand Hygiene TST is an integrated performance-improvement tool that helps users define the scope of a new hand hygiene project and guides them through the recommended hand hygiene project phases: Baseline (i.e., collecting, recording, and analyzing observation data to establish a baseline before implementing solutions), Improve (i.e., implementing basic and targeted solutions to increase hand hygiene compliance rates in specific locations), and Sustain (i.e., sustaining increased compliance rates). These aspects of the TST are performance-improvement features that are not typical in other hand hygiene observation app web portals. We did not consider these performance-improvement features in our Evaluation.

  1. The Hand Hygiene Mobile Observations app facilitates direct observation of clinical staff hand...

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