Person-Centered Care: Panelists Explore Benefits, Risks, and Strategies

October 20, 2017 | Aging Services Risk, Quality, & Safety Guidance

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​A critical element of person-centered care in aging services is "having a process behind your passion," said Joan Devine, RN, director of education, Pioneer Network, during a panel discussion on the role of risk managers in person-centered care, held October 13, 2017, at the National Aging Services Risk Management conference in Chicago, Illinois. Devine shared four foundational practices outlined in a Pioneer Network collaborative: huddles, consistent staff assignments, certified nurse aide involvement in care planning, and “QI quality improvement closest to the resident. " She emphasized the importance of helping residents maintain their sense of "meaning and purpose in life" and described the life story as "one of the most important tools we have.

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