To Thrive in the Era of "On-Demand" Risk Management, Analyze Your Own Processes

October 30, 2020 | Aging Services Risk Management


​​In today's world of instantaneous communication and connectedness, "instant gratification is the cultural norm," said Geri Amori, PhD, ARM, CPHRM, DFASHRM, principal, Amori Enterprises, speaking October 13 at the American Society for Health Care Risk Management (ASHRM) 2020 annual conference. As a result, risk managers are often expected to provide immediate answers and immediate results, as they're constantly bombarded with information and requests from many sources. "When everything is important, nothing is important; it creates confusion," said Amori. But risk managers' jobs require time to investigate, analyze, think and process, and have important conversations. "How do you create that time for you?" asked Amori. She suggested analyzing internal risk management processes to identify ways to improve, sharing a tool she developed to guide this process. To set up, identify a space for gathering information, create a private notebook for your own thoughts and a second notebook to keep with you for three weeks, schedule appointments with yourself to do this work; ask a colleague who will be honest with you to have a few conversations with you during this process, Amori said. "Start with your GEM: your Giant Exceptional Meaning, your motivation," said Amori, and write it in your private notebook.

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