Ask ECRI: Training and Onboarding Volunteers, Students, and Interns

​A risk manager recently asked for guidance on training and onboarding of volunteers, students, and interns, especially those who will work directly with residents. In particular, the risk manager notes the importance of ensuring consistency in training and documentation for these individuals.

In our response, ECRI Institute notes that it may be an effective practice for the provider organization to develop a volunteer handbook (much like an employee handbook, but specific to...