Ask ECRI: Best Practices for Effective Incident Reporting
February 11, 2020 | Aging Services Risk, Quality, & Safety Guidance
A risk manager recently asked about best practices for incident report documentation.
Our response emphasizes the importance of creating and maintaining a supportive environment for incident reporting that protects the privacy of staff who report occurrences. The greatest challenge in staff incident reporting is fear of punishment. Criticizing the content of the report should be avoided...