Webinar | Telehealth: Utilizing Adverse Event Data to Proactively Identify and Mitigate Risks

Telehealth has been a steadily growing part of healthcare for years. Recently, during the COVID-19 pandemic, telehealth grew at an exponential rate. Per the Centers for Disease Control, telehealth visits during the last week of March 2020 increased by 154% as compared to the same week in 2019. Telehealth has expanded access to care, protected staff and patients from infection risk, reduced demand on acute and ambulatory facilities, and is a viable and permanent tool. But what risks are associated with this form of care?

During this webinar, experts from ECRI and Markel Specialty will examine trends in telehealth adverse events reported through ECRI and the Institute for Safe Medication Practices PSO. By comparing data from prior to the pandemic and throughout early 2021, our experts will dissect the potential for litigation associated with telehealth-related adverse events and key ways that insurers and risk retention groups can work with providers to mitigate these risks.

Learning objectives:

At the end of this webinar, attendees will be able to:

• Identify potential adverse event hazards to care facilities utilizing telehealth services
• Define the litigation risks for insurers and healthcare organizations
• Implement mitigation strategies to reduce the occurrence of telehealth-related adverse events

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Mary C. Magee, MSN, RN, CPHQ, CPPS

Senior Patient Safety / Quality Analyst and Consultant, ECRI
In her role with ECRI and the Institute for Safe Medication Practices, Mary provides liaison services for member organizations, reviews and analyzes adverse event reports and uses the information to develop written material, continuing education programs, webinars, and presentations to inform and educate health care facilities about regulatory, quality improvement, and patient safety issues. Prior to joining ECRI, she was Senior Director of Quality, Regulatory Affairs, and Patient Safety for a large multi-hospital health system. She has extensive experience leading multiple successful routine and for-cause CMS, Department of Health and Joint Commission surveys; instituted and maintained accreditation and regulatory preparedness; and conceived and lead the successful implementation of the strategic direction for quality, safety and performance improvement.

Jeraldine S. Stoltzfus, MBA-HA, RN, BA

Patient Safety Analyst/Consultant, ECRI
Jeraldine Stoltzfus is experienced in Nursing, Care Management, Quality Improvement, Risk Management and Patient Safety. In her current role, her responsibilities under ECRI and the Institute for Safe Medication Practices PSO include event analysis, process improvement and liaison services for member organizations. She started her professional nursing career working in acute care. She transitioned to out-patient services, charged with building the Care Management Department as part of the Patient Centered Medical Home. Following this experience, she was a Practice Manager and Director of Quality within a Federal Qualified Health Center.

Paul Greve

Senior Director Healthcare Risk Solutions, Markel Specialty
Paul has extensive claims and risk management experience. Paul speaks frequently at risk management and medical professional liability insurance conferences. He has published many articles and textbook chapters on risk management, including telemedicine. Prior to joining Markel Specialty, a health care professional liability insurer, Paul worked in major hospitals in Cleveland and Columbus, in risk management and legal roles. He was also employed by the Medical Protective Company and Willis in marketing and consulting roles.