Strategies to Strengthen Workplace Violence Prevention programs in Acute Care Settings

January 24, 2024 | 1:00 p.m. ET


According to the U.S. Bureau of Labour Statistics, 73% of all nonfatal workplace injuries/illnesses related to violence were reported healthcare workers in 2018 alone.

During this safe table, we will explore different perspectives on how to implement strategies to strengthen workplace violence (WPV) programs in acute care settings. Our experts will discuss how to support teams in the Emergency Department, across a large healthcare enterprise and in a collaborative PSO setting. Following the speaker discussion, participants will join break out rooms to discuss challenges related to specific aspects of workplace violence programs.

Learning objectives

During this safe table, we will discuss:

  • Protecting Human Lives: Establishing a Program to Prevent Workplace Violence
  • The types of WPV that occur in the emergency department. Learners will identify a collaborative care team approach to prevent and provide early risk mitigation.
  • How a PSO collaborative offering sparked development of initial strategies to address WPV in healthcare settings, as well as subsequent challenges and solutions that arose during initial implementation of those strategies.


Jeraldine S. Stoltzfus, MBA-HA, RN, BA

Manager, Patient Safety Organization & Safety Solutions, ECRI
Jeraldine is experienced in nursing, care management, quality improvement, risk management, and patient safety. Most recently, she became the manager of ECRI’s Patient Safety Organization (PSO), leading ECRI’s team of Patient Safety Analysts responsible for conducting risk-cause analysis educational presentations, deep-dive event analysis and trends, and process improvement and liaison services for member organizations. Her roles in risk management and patient safety in large acute care facilities and ambulatory care centers have given her the skills necessary for efficient and effective project management, team facilitation, and the ability to implement surveys and event investigations, including root-cause analysis. Her experiences have engaged a culture of safety for patients and staff. Her goal is to collaborate and build a strong sustainable approach to healthcare safety improvement.

Shannon Davila MSN, RN, CPPS, CIC, CPHQ, FAPIC

Executive Director, Total Systems Safety, ECRI
With a clinical background in adult critical care nursing, Shannon specializes in infection prevention and healthcare quality improvement. Shannon has provided leadership throughout several state and national patient safety programs, including the New Jersey Sepsis Learning Action Collaborative and CMS Hospital Improvement Innovation Network. Shannon has co-led both the national CMS Sepsis and Antimicrobial Stewardship Affinity Groups. She has authored a book and published several articles that focus on the importance of infection prevention. In 2016, Shannon was honored with the Association of Professionals in Infection Control and Epidemiology (APIC) Heroes of Infection Prevention Award. She has served as APIC Northern New Jersey Chapter President and Chapter Legislative Representative. Shannon is certified in infection control, healthcare quality, as a TeamSTEPPS Master Trainer and High Reliability coach. She received her BSN from the University of Southern Maine, her MSN from Walden University, and in 2020 was inducted into the APIC Fellow program.

Katy Lange

Director of Operations for Workforce Health & Safety, HCA Healthcare
Katy Lange is the Director of Workforce Health & Safety for Nashville, Tennessee-based HCA Healthcare, one of the nation’s leading providers of healthcare services. In this role, Lange helps lead and execute strategies to reduce injuries and illnesses while promoting the health and wellbeing of nearly 300,000 colleagues across the enterprise. Lange is an energetic and inspiring healthcare operations leader focused on creating and implementing positive and productive work environments for multi-hospital service lines. She possess 12+ years’ progressive experience, excelling at business operations, clinical project management, and employee health and safety programs. Katy joined HCA Healthcare in 2011. Lange created the foundation and the development of the Medication Diversion Program, Laboratory Service Line, and the Workforce Health & Safety Program working with multiple disciplines of the HCA Healthcare system. Lange has facilitated the executive leadership governance structure to develop and execute initiatives promoting safety and well-being for patients and colleagues.

Emily Abercrombie MSN, LNC, RN, CPPS, CPHQ, CPHRM

Division Vice President, Patient Safety and Risk Management, HCA East Florida Division
Emily Abercrombie is a passionate leader, paving the way for patient safety science and risk management initiatives to build robust systems and processes to support the goal of achieving zero patient harm. Emily holds a Master’s degree in Nursing Leadership and Legal Nurse Consulting from Wilmington University and serves as an IHI Certified Professional Patient Safety (CPPS) Mentor to support patient safety professionals across the Nation achieve their certification and career goals. During her tenure with HCA, she has led key efforts for patient safety leader development, claims reduction, fall and pressure injury reduction, event analysis effectiveness, telemetry safety, infant security, and elopement prevention.

Chris Barfield, MHIT, RN, CPPS

Patient Safety Analyst, ECRI and Institute for Safe Medication Practices
Chris joined ECRI in 2022 as a Patient Safety Analyst. He is a registered nurse (RN) who has worked mainly in the developmental disabilities and aging services sectors. He holds degrees in public health and health information technology, both from the University of South Carolina, and has extensive experience in healthcare data analytics, process improvement, and project and change management. His goal is to provide insight and tools that assist and inspire individuals to drive change at their organizations to ultimately make lasting impacts on their patient populations. He is Master Certified in Just Culture.

Aaron Clute RRT-NPS, CPPS

Patient Safety Director, HCA Florida Kendall Hospital
Aaron Clute is a graduate of the University of Oregon and spent 10 years at Children’s Hospital Los Angeles before bringing his patient safety expertise to Florida. For the past 2 years, Aaron has facilitated multiple patient safety initiatives at HCA Florida Kendall Hospital, including the behavioral health care model that was successfully implemented. Aaron is devoted to fostering partnerships with key stakeholders to continuously improve a culture of safety.

Breakout sessions will be facilitated by ECRI and the Institute for Safe Medication Practices leaders: Andrew Martin, Heather David, and Nancy Napolitano.