Managing Alerts Volume: Best Practices for Filtering and Prioritization of Alerts

Join your peers for a real-world discussion on efficient alerts prioritization and management!

Learn how to reduce the number of alerts that require your attention. ECRI subject matter experts share best practices and helpful tips for prioritizing vital ECRI alerts and filtering those do not apply to your facility or area of responsibility. Learn how to specify alert types and use the Escalation feature to “minimize the volume” for users and coordinators and discover what has worked best for other ECRI users to strike the delicate balance between the urgent and the important tasks vying for your attention each day. Whether you are an ECRI Alerts coordinator or user, you’ll walk away with valuable insight on streamlining your team’s workload and increasing efficiencies.

1:00 p.m. - 1:05 p.m. ET | Welcome and Introduction
1:05 p.m. – 1:25 p.m. ET | Controlling the Chaos - Helpful Tips for Users
1:25 p.m. – 1:45 p.m. ET | Reducing the Workload – Maximizing Features to Lower the Volume
1:45 p.m. – 2:00 p.m. ET | Ask the Experts

Christy Sowell

Alerts Implementation Manager, Alerts Workflow, ECRI
Christy Sowell has 8 years of experience at ECRI as an Alerts Product Specialist. She holds a Masters of Business Administration as well as a Bachelor of Science, Architectural Studies Major/Business Minor from Philadelphia University.

Becky Huntzinger

Alerts Product Specialist II, Alerts Workflow, ECRI
Rebecca (Becky) Huntzinger has been an Alerts Product Specialist with ECRI for 3 years. She is also the Lead developer of training videos and reference documents. Becky holds a Bachelor of Science in Education, Special Education, from Millersville University in Millersville, PA

Cindy Henry

Alerts Product Specialist II, Alerts Workflow, ECRI
Cindy has been an Alerts Product Specialist for 2.5 years. She assists our members to increase their compliance through instituting best practices for their recall management program. Cindy holds a Bachelor of Science, Advertising, from Syracuse University in Syracuse, NY.

Steve Todd

Alerts Product Specialist, Alerts Workflow, ECRI
Steve has been an Alerts Product Specialist for 2.5 years. He works closely with our members to implement our solutions and provides ongoing training and support to help organizations streamline their recall management programs. Steve holds a Bachelor of Science in Business Marketing and Management from Penn State University.

Ismael Cordero

Senior Project Engineer, ECRI
Ismael's focus is on the evaluation of devices used for intensive care and respiratory therapy. Prior to ECRI, he worked in more than 50 countries where he led training and consultative activities for biomedical engineers and technicians, clinical personnel, and hospital administrators, including collaborations with the American College of Clinical Engineering (ACCE) and the World Health Organization (WHO). He was the recipient of the 2008 ACCE Professional Achievement in Management Award and the 2014 AAMI Foundation & ACCE’s Robert L. Morris Humanitarian Award. Ismael holds a B.S. in biomedical engineering technology from Temple University in Philadelphia, PA