Reporting a Problem to ECRI Institute
You may report suspected problems to us using our online Problem Reporting Network (PRN) form.
We strongly encourage healthcare providers, patients, and manufacturers to report medical-device-related incidents and deficiencies to us. The PRN form can also be used to report problems with electronic health records and other computer-based medical technologies.
For more than 40 years, ECRI Institute has gathered and investigated reports of incidents involving medical devices (including capital equipment, reusable and disposable instruments, and reagents).
In cases where we can provide guidance related to the report, we inform the reporting party of our findings and opinions. Otherwise, we monitor the situation for developing trends of similar problems.
As soon as we determine that specific device hazards and problems may exist, we inform the manufacturers and encourage them to correct the problem. (The reporter's identity is never revealed without permission.)
We publish many device-related reports as Hazard Reports and User Experience Network™ articles in Health Devices and as Hazard Bulletins, Urgent Bulletins, and Action Items in Health Devices Alerts.
You may also report problems by downloading and completing our PRN Form.
Fax or mail your report to:
5200 Butler Pike
Plymouth Meeting PA, 19462-1298, USA
Fax: (610) 834-1275