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The ​CHALLENGE

Healthcare risk management professionals share the same challenge: finding enough time to address the myriad issues that occur during their busy workdays.

When Robyn Schanzenbach, Esq., switched careers to become a hospital risk manager after 30 years as a medical malpractice defense attorney, she discovered she could rely on ECRI Institute’s Healthcare Risk Control (HRC) system to help her with the many questions that can arise at a busy academic medical center serving more than 100,000 patients annually.

The SOLUTION

Schanzenbach is the University of California San Francisco’s (UCSF) risk manager at Zuckerberg San Francisco General (ZSFG) Hospital and Trauma Center, a teaching hospital for UCSF’s School of Medicine. She relies on HRC’s consultation hotline when she needs input on a risk management question.

In one case, the response to a question she posed helped her in developing an action plan to address some near-miss incidents that had occurred.

Another time, she reached out to HRC for suggestions on teaching materials to present during a three-hour workshop on risk management that she was developing for an international meeting on orthopedic trauma sponsored by UCSF. Again, HRC had some answers.

The RESULT

“You have helped me so much over the last couple of years since I took the job,” says Schanzenbach. Schanzenbach is such an HRC fan, she has ensured that her coworkers in risk and patient safety at ZSFG also have access to the program.

She says she can count on a quick response to her questions, “when I’ve written late at night, early in the morning, and on weekends,” even if it’s just to say, “you’ll be hearing back from one of HRC’s analysts.”

 

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