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HCMC logoHennepin County Medical Center (HCMC) in Minneapolis, Minnesota, needed a more efficient solution for managing the increasing volume of incoming product hazard alerts and manufacturer recalls. Their existing process had several shortfalls. The responsibility of distributing alerts received through the U.S. mail fell primarily on one staff member. The shared spreadsheet-based tracking process was inconsistent and lacked accountability. Alerts received at HCMC were often addressed to the wrong department or to a non-existing department or staff person, causing delayed responses.


HCMC turned to Alerts Tracker™, ECRI Institute’s automated web-based alerts management system that electronically distributes time-critical, high-quality health safety alerts directly to the appropriate designated departments or staff. Now, designated hospital staff have access to a central system to quickly view, record, and respond to all activities associated with a particular alert.

Alerts Tracker enables HCMC to map alerts directly to bioelectronics, laboratory administration, supply chain management, food and nutrition services, pharmacy administration, and radiology. The office of the medical director and designated operating department staff members are connected on important safety notices, and selected physicians are advised of “safe use” or “avoid this mode” alerts related to devices they use or implant. Plus, supporting departments like infection prevention and performance measure and improvement receive regular notifications through the Alerts Tracker "FYI" feature.


Since the implementation of Alerts Tracker, HCMC has a more definitive process for expediting and managing alerts, and an organized documentation retention program that will support its standards for providing safety measures to both patients and employees.​


Learn more about Alerts Tracker membership.